Frequently Asked Questions

Simply give us a call, send a text or email or use our contact page to schedule an in-person walkthrough for a detailed quote for your cleaning needs.

We offer flat rate pricing, not hourly pricing. This is why we offer free in-person quotes so we can visually see the state of the property and quote according to needs and what needs to be cleaned.

While we do prefer to do in-person walkthroughs to do our quotes, if you would rather do a Facetime/Zoom call with one of our cleaning professions instead, we do offer that alternative. This is so we can visually see the state of the property and quote according to needs and what needs to be cleaned.

Cleaning supplies aren't typically included by default. This ensures your cleaner uses the products you like and there isn't any cross-contamination from house to house.

However, if you don't have supplies, we can bring them for an additional charge of $25 per visit ($40 for move-in/out cleanings). You can opt-in to this option during the quoting process. Please note: we always use your vacuum and mop/bucket to prevent cross contamination so please be sure to have those items on-hand.

Please get in touch with us right away and we'll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

We don't guarantee same-day bookings. Depending on cleaner availability we might be able to accomodate same day bookings. We usually require 24-48 hours notice before a cleaning occurs.

It's completely up to you. If you're not going to be home, make sure you let us know how to access your house by with any hidden keys, alarm codes, gate codes etc.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You will be charged a 50% deposit up front, which will be sent by invoice to your email. This ensures your appointment is locked in with our company. After the cleaning is complete the remaining 50% will be due. The final payment will be handled in-person and can be paid via cash, credit or debit card. You can view our payment, deposit and cancellation policy by CLICKING HERE

No, you can cancel service anytime without any penalties. You don't have to commit to any contracts or pre-determined number of appointments.

A standard house cleaning includes dusting, vacuuming, sweeping, and mopping general areas, along with cleaning and disinfecting kitchens and bathrooms. It covers basic tasks like wiping down countertops, cleaning sinks, toilets, mirrors, and showers, as well as emptying trash. Additional services, like spot cleaning, baseboards, windows and bed making, can be included upon request.

Cleaning supplies aren't typically included by default. This ensures your cleaner uses the products you like and there isn't any cross-contamination from house to house.

However, if you don't have supplies, we can bring them for an additional charge of $25 per visit ($40 for move-in/out cleanings). You can opt-in to this option during the quoting process. Please note: we always use your vacuum and mop/bucket to prevent cross contamination so please be sure to have those items on-hand.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting our Services page.

Typically a cleaning team of 2-3 people are sent to your property. For bigger jobs like move out cleans, or deep cleans we may send more depending on the size of the job and property.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in the cleaning industry to work with us.